In his role as head of Customer Success, Luke is responsible for leading enterprise accounts for large occupiers and channel partners. Areas of oversight include customer on-boarding, relationship management, strategy, business process development, technology support, and change management. Luke assists customers from early in the sales process through platform and process implementation, into ongoing customer support.
Before Saltmine Luke worked for Gensler Consulting in New York, where he oversaw workplace strategy for a top 5 global account and was recognized through multiple internal awards. Outside the office, Luke is an Ironman triathlete, marathoner, and an avid skier. Luke received his Master of Architecture and MBA from the University of Michigan.